Frequently Asked Questions
If you can't find your answer below, please get in touch using the below form or email us directly at email@example.com.
Delivery & returns
Delivery & Returns
Anywhere in the United Kingdom but not outside it.
We offer a flat shipping rate of £4 to anywhere in the United Kingdom via Royal Mail on all orders weighing up to ten kilograms.
If you are ordering in bulk and/or for wholesale, please get in touch with us firstname.lastname@example.org so we can arrange the best shipping or collection method with you.
If you wish to collect your order please email us at email@example.com and we will try to arrange this with you.
We ship all parcels via Royal Mail for delivery within 2-3 business days.
Monroe Brands wants you to love cooking, eating, and drinking our products as much as we do. To be eligible for a return, your item must be unopened and in the same condition that you received it. We cannot accept returns on perishable goods due to the nature of the product. Please get in touch if you have questions or concerns about your specific item. You can email us at firstname.lastname@example.org. Please read our full returns policy here: Delivery & returns
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Yes please! Monroe Brands works with businesses across the UK who stock NOMU products. Please email us at email@example.com and we look forward to working with you.
NOMU has a broad range of products from an award-winning vanilla extract to innovative home-baking kits. Please email firstname.lastname@example.org and we will look forward to understanding your needs and sharing more information with you.
Yes. Please email email@example.com and we will get back to you regarding purchasing for re-sell.
Yes. Monroe Brands is the exclusive distributor of the NOMU brand in the United Kingdom.
Skinny Hot Chocolate is sugar free and contains 60% cocoa powder. It is very concentrated and only requires 1 heaped teaspoon to create a rich and delicious mug of hot chocolate. It is endorsed by Diabetes South Africa and the GI Foundation South Africa.
NOMU Skinny Hot Chocolate is made using a premium quality cocoa which delivers a deeper, chocolatey flavour. To add to this, the cocoa is ethically sourced and Rainforest Alliance certified.
NOMU Skinny Hot Chocolate is a smart choice for those with Diabetes due to the product being low in fats and milk sugar. The nutritional values per serving meet the specific criteria for the product to be endorsed by Diabetes South Africa and it carries the easily recognizable DSA Logo.
The ingredients in NOMU Skinny Hot Chocolate have minimal effect on blood glucose levels. It has been tested and approved as a Low GI product and endorsed by the GI Foundation South Africa. Glycemic Index is a measure that ranks foods according to their effect on your blood sugar levels.It carries the Often Foods Green coloured logo, giving customers the confidence to consume the product in their daily lifestyle.
NOMU Skinny Hot Chocolate is aspartame-free and has no added sugar. It is sweetened with a non-nutritive sweetener blend containing sucralose. Sucralose is derived from sucrose, but is non-caloric, produces no glycemic response and does not promote tooth decay.
The sugar present in Skinny Hot Chocolate is from the lactose in the dairy based ingredient – whey powder.
83 kJ / 20 kCal per 6 g serving (1 heaped teaspoon)393 kJ / 94 KCal per serving when prepared with 200ml skimmed milk2g carbs per 6 g serving (1 heaped teaspoon)12g carbs per serving when prepared with 200ml skimmed milk
This would depend on the individual health plan of the consumer. Based on Keto and Banting diet research, strict followers would oppose NOMU Skinny Hot Chocolate as it contains a non-nutritive sweetener and uses milk in its preparation which increases the carbohydrates per serving.NOMU Skinny Hot Chocolate is however very low in kilojoules and contains no added sugar. It is a fantastic product which can be incorporated when following a low kilojoule and carbohydrate restricted diet. One serving of NOMU Skinny Hot Chocolate (6 g) serves as a full snack when prepared with 200 ml skimmed milk.
Yes. This product has been approved according to the Jewish and Islamic dietary guidelines.
The ingredients in NOMU Skinny Hot Chocolate do not contain gluten, however the product is not certified Gluten Free as it is produced in a factory that uses other gluten containing ingredients.
Add 1 heaped teaspoon (6 g) of NOMU Skinny Hot Chocolate powder to 1 tablespoon (15ml) hot skimmed milk and stir to combine. Top up with 200 ml hot or cold skimmed milk, stir and enjoy.
One serving of NOMU Skinny Hot Chocolate (6 g) contains 80% less energy and 70% less fat per serving than one serving of NOMU Drinking Chocolate (25 g).
SWEETLY is a low kilojoule granulated sugar substitute specially formulated with an innovative blend of non-nutritive sweeteners and flavouring for a delicious, sweet taste and golden colour.
Ingredients: Erythritol (Non-nutritive sweetener), Fiber (Inulin), Steviol glycosides (Non-nutritive sweetener), Flavouring.
Erythritol is a sugar alcohol* produced by the natural, yeast-based fermentation of carbohydrates containing raw materials like glucose syrup from maize. It occurs naturally in foods like grapes, melons and honey and in fermented foods such as cheese and wine.
It has a unique metabolic profile and contains only 1 kilojoule per gram. It has a very low glycemic index and therefore does not raise the blood glucose level when consumed.When digested, 90% of it is absorbed in the small intestine, lending it to having the least effect of abdominal discomfort normally associated with other sugar alcohols.
It is tooth friendly and does not contribute towards tooth decay as with normal table sugar.* What is a Sugar Alcohol?Sugar alcohols, a class of Polyols1, are commonly obtained by hydrogenation2 of sugars.Sugar alcohols are a category of sweet carbohydrates found naturally or processed through a fermentation process using other sugars. They have a similar structure to sugar and therefore activate the sweet taste receptors on your tongue. As the name implies, they are like hybrids of sugar molecules and alcohol molecules, however despite the "alcohol" part of the name they don’t contain any ethanol. They are widely used as sweeteners and contain far fewer kilojoules than regular sugar.1 Polyols: Organic compounds containing multiple hydroxyl groups. 2 Hydrogenation: A chemical reaction whereby a compound is treated with hydrogen.
Inulin is a functional form of dietary fiber derived from Chicory Root. In addition to the nutritional benefits traditionally associated with dietary fiber, such as the maintenance of stable blood glucose levels, good digestion and weight-control properties, its unique benefits extend to increased bone-building calcium absorption and a prebiotic effect, meaning that it selectively nourishes healthy digestive bacteria for an additional boost to digestive health, function and immunity.
Stevia Rebaudiana Bertoni is a small herbal plant from the sunflower family with origins from Paraguay. Steviol Glycosides are extracted from the Stevia Leaves in a process using water and food safe alcohol. This naturally sweet extract is dried into a powder and used as a high intensity non-nutritive sweetener.Steviol Glycoside extracts are about 300 times sweeter than sugar and contain no kilojoules per gram. It has no glycemic index and therefore does not raise the blood glucose level.Steviol Glycosides do not contribute towards tooth decay.
Natural flavouring from a plant source is used to give SWEETLY its unique sweet flavour and golden colour.
SWEETLY is sold in convenient single serving sachet sticks and a bulk offering self-standing pouch. It’s granulated and free flowing, perfect to sweeten your favourite hot or cold drink or sprinkled over yoghurt, cereal, fruit or desserts.
- 1 stick or teaspoon of SWEETLY (4.5 g) is equal in sweetness to one teaspoon of regular table sugar (5 g).
- 1 stick or teaspoon of SWEETLY contains only 5 kilojoules compared to 1 teaspoon of ordinary table sugar with 80 kilojoules.
- SWEETLY has a delicious, sweet taste and leaves no bitter aftertaste.
- SWEETLY maintains its sweetness when added to hot beverages or food.It is tooth friendly and does not contribute towards tooth decay as with normal table sugar.
- The ingredients in SWEETLY have minimal effect on blood glucose levels. It has been tested and approved as a Low GI product and endorsed by the GI Foundation South Africa. It carries the Frequent Foods Green coloured logo, giving customers the confidence to consume the product in the daily lifestyle.
- Produced by NOMU Brands, and carries the same NOMU guarantee as all the existing NOMU products.
All of the ingredients in SWEETLY are derived from natural plant based origins, primarily through physical processing. SWEETLY does not contain any synthetic ingredients made artificially by chemical reactions with simpler compounds or elements.
SWEETLY is recommended to all consumers who want to reduce their sugar / kilojoule intake without compromising on delicious sweet flavour. SWEETLY Sugar Substitute is a sweet and smart choice for those with Diabetes. It’s endorsed by Diabetes South Africa and carries the easily recognizable DSA Logo.